Multilingual Telephone Interpretation FAQ

Services
What is Callservice365?
Who is Callservice365 suitable for?
Where can I use this service?
When is Callservice365 available?
What languages are available?
I have a document, can you translate for me?
Can you arrange an interpreter for me if I need help in person?
What kind of telephone do I need to have an interpretation call?
Registration
Why do I have to register for Callservice365?
What is the registration process?
What can I do when I forget the password for my account?
What can I do when forget the password for my card?
Why do you ask for my email address?
What account information can I access online?
Payment
What payment methods are available?
Can I pay in dollars?
Are there any extra charges for my call?
Services
What is Callservice365?
Callservice365 is a telephone-based service designed to provide convenient and professional on-call interpretation for people who need cross-language communication. To use our service, you can buy our voucher card, or register on our website www.callservice365.com, and recharge online for your account. By dialing our hotline 4006 444365, you can connect to our professional interpreters anywhere and anytime of the day. With this one-stop service, we will provide you a total solution to meet your multilingual communication objectives.
We ve also developed customized interpretation packages to accommodate your special needs, including 3-way conference calls, simultaneous interpretation, document translation in more than 80 languages, on-site interpretation and multilingual telephone marketing etc. We invite you to talk to our professional interpreters to find out more language solutions!
Who is Callservice365 suitable for?
Foreign travelers, business travelers and long-term residents:When you encounter language communication barriers when taking a taxi, ordering a meal, seeing a doctor or engaging in a business negotiation, our professional interpreters will provide the most timely telephone interpretation services to facilitate your life and work.
Enterprises: When you need to communicate with foreigners, we will provide professional three-way call interpretation services as well as on-site interpretation and document translation services based on your requirements. Our multilingual outsourcing call center could also customize special programs for you, including global/local market research, multilingual customer care services, telephone follow up and telephone marketing.
Governments or educational institutions:When you need to receive visiting missions or hold various Sino-foreign exchange activities, our professional interpreters could provide convenient telephone interpretation services and on-site escort interpretation services for you.
Where can I use this service?
Callservice365 provides service throughout China, and you can dial our nationwide hotline 4006 444365 at any cities in China. The charging rate is standardized nationwide.
When is Callservice365 available?
The Callservice365 is available 24/7 to produce a unique service of extraordinary speed and reliability.
What languages are available?
Telephone interpretation is currently available in 7 languages, including English, Japanese, Korean, Russian, French, German, and Spanish; you can also dial our hotline 4006 444365 to make appointment for more language solutions.
Can you translate a document or email for me?
Yes. We also provide document translation in more than 80 languages. Please feel free to call our hotline 4006 444365 for detailed quotation.
Can you arrange an interpreter for me if I need help in person?
Yes, we can arrange customized service according to your requests, please contact us at 4006 444365 for detailed information.
What kind of telephone do I need to have an interpretation call?
Any phone will work. You can bind up to 6 phones numbers to your account.
Registration
Why do I have to register for Callservice365?
Registration enables us to provide better services for you. By filling in your information, our software system can automatically identify your registered phone numbers, and will connect you directly to our interpreters, and more customized services will be delivered based on your preferences. The online registration system also provides you access to account management and online payment. Once registered successfully online, a free card valued 50 Yuan will be offered to you.
What is the registration process?
If you are a new user, you can register with us by clicking register at the homepage www.callservice365.com, after submitting the filled form, a confirm letter will be sent to your email account. After clicking the activating link, you will receive another letter containing the information of a free card valued 50 Yuan. With this card information, you can access to services via 4006 444365.
What can I do when I forget th